Privacy Policy

Last Updated: 06/08/23

Thank you for choosing Restore Cleaning. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services or interact with us. We are committed to safeguarding your privacy and ensuring the confidentiality of your personal data. Please read this policy carefully to understand how we handle your information.

1. Information We Collect: We may collect the following types of personal information when you interact with Restore Cleaning:

a. Contact Information: Name, email address, postal address, phone number, and other contact details.

b. Payment Information: Credit card details or other payment-related information when you make a purchase or payment for our services.

c. Service Usage Data: Information about your use of our services, including cleaning preferences, appointment history, and other relevant service details.

d. Communication Data: Information shared through customer support inquiries, surveys, or other interactions with our team.

e. Website Usage Information: Data collected through cookies and similar technologies when you visit our website (restore-cleaning.co.uk).

2. How We Use Your Information: We use your personal information for the following purposes:

a. Providing Services: To process and deliver our cleaning services, manage appointments, and communicate with you about your service requests.

b. Customer Support: To respond to your inquiries, address concerns, and provide assistance.

c. Payment Processing: To process payments for services rendered and prevent fraudulent transactions.

d. Improving our Services: To analyse usage patterns, conduct research, and enhance the quality of our services.

e. Marketing: With your consent, we may send you promotional offers, newsletters, or other marketing communications about our services or related products.

3. Information Sharing and Disclosure: We may share your personal information with third parties under the following circumstances:

a. Service Providers: We may engage trusted third-party service providers to perform functions on our behalf, such as payment processing, customer support, or marketing. These providers will have access to your information only to the extent necessary to perform their tasks and are obligated not to disclose or use it for other purposes.

b. Legal Requirements: We may share your information when required by law or in response to a legal process, including governmental requests.

c. Business Transfers: If Restore Cleaning is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction.

4.Your Choices and Rights: You have the right to:

a. Access and Correct Your Information: You can request access to the personal information we hold about you and make corrections to any inaccuracies.

b. Withdraw Consent: If you have provided consent for specific purposes, you can withdraw your consent at any time.

c. Object to Processing: You can object to the processing of your personal data for certain purposes.

d. Data Erasure: You can request the deletion of your personal information, subject to legal obligations and legitimate interests.

Opt-Out of Marketing:

You can opt-out of receiving marketing communications from us at any time.

Data Security: We implement security measures to protect your personal information from unauthorised access, use, or disclosure. However, no data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee its absolute security.
Updates to the Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most recent version will be available on our website, and the date of the latest revision will be indicated at the top.
Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Restore Cleaning Email: danhorton@restore-cleaning.co.uk

Effective date of this Privacy Policy: 06/08/23