Effective Date: 09/03/2025

Last Updated: 09/03/2025

 

1. Introduction

 

Welcome to Restore Cleaning (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring your personal information is handled securely and transparently. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website (restore-cleaning.co.uk) and our services.

 

By using our website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our services.

 

2. Information We Collect

 

We may collect and process the following types of personal data:

 

2.1 Information You Provide to Us

• Contact Information: Name, email address, phone number, and any details you provide when submitting an enquiry.

• Service Information: Details about your cleaning requirements, property type, and service preferences.

• Payment Details: If you purchase services, payment details will be securely processed by our payment provider.

 

2.2 Information We Collect Automatically

• Website Usage Data: IP address, browser type, pages visited, time spent on our website, and interactions.

• Cookies & Tracking Technologies: We use cookies to improve your experience, analyse site traffic, and personalise content. You can manage cookie preferences in your browser settings.

 

3. How We Use Your Information

 

We use your personal data for the following purposes:

 

✔ To Provide Services: Processing bookings, responding to enquiries, and fulfilling cleaning services.

✔ To Improve Our Website: Analysing visitor data to enhance user experience.

✔ To Communicate with You: Sending updates, appointment confirmations, and important service information.

✔ Marketing & Promotions (With Consent): Sending special offers, newsletters, or updates about our services. You can opt out at any time.

✔ Legal & Security Purposes: Preventing fraud, complying with legal obligations, and protecting our website.

 

4. How We Share Your Information

 

We do not sell, rent, or trade your personal data. However, we may share your information in the following cases:

 

🔹 Service Providers: We may use third-party providers (e.g., payment processors, website hosting) who process data on our behalf.

🔹 Legal Compliance: If required by law, court order, or regulatory authority.

🔹 Business Transfers: If we sell or merge our business, personal data may be transferred as part of the process.

 

5. Data Retention

 

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy. If you request deletion, we will erase your data unless required to keep it for legal or contractual reasons.

 

6. How We Protect Your Data

 

We implement strict security measures to protect your personal data, including:

 

✔ SSL Encryption: Secure data transmission between your browser and our website.

✔ Access Controls: Limiting access to personal data only to authorised personnel.

✔ Regular Security Audits: Ensuring compliance with data protection laws.

 

Despite our best efforts, no system is 100% secure. If we detect a data breach, we will notify affected users promptly.

 

7. Your Rights Under GDPR (UK & EU Users)

 

Under the UK GDPR & Data Protection Act 2018, you have the following rights:

 

🔹 Right to Access: Request a copy of the personal data we hold about you.

🔹 Right to Rectification: Correct any inaccurate or incomplete information.

🔹 Right to Erasure (“Right to be Forgotten”): Request deletion of your data.

🔹 Right to Restrict Processing: Request limited use of your data.

🔹 Right to Data Portability: Receive your data in a structured format.

🔹 Right to Object: Opt out of marketing or certain processing activities.

 

To exercise your rights, contact us at danhorton@restore-cleaning.co.uk. We will respond within 30 days.

 

8. Cookies & Tracking Technologies

 

We use cookies to enhance your browsing experience. Cookies help us:

 

✔ Remember preferences and login details.

✔ Analyse website traffic and performance.

✔ Personalise content and advertising.

 

You can accept or decline cookies via your browser settings. Disabling cookies may affect website functionality.

 

9. Third-Party Links

 

Our website may contain links to third-party sites (e.g., social media, payment processors). We are not responsible for their privacy practices. We encourage you to read their policies before providing any data.

 

10. Changes to This Policy

 

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date. We recommend checking this policy regularly.

 

11. Contact Us

 

For questions about this Privacy Policy or your personal data, contact us at:

 

📍 Restore Cleaning

📧 Email: danhorton@restore-cleaning.co.uk

📞 Phone: 07542 315016